Delivery

Processing Time: Orders are processed within 1-5 business days from receipt. Custom orders are crafted with precision and care, typically ready for manufacturing within 5 business days. Our designers work carefully & fast.


Shipping Methods: We offer priority delivery.

Delivery Time:
Standard Shipping: 10-30 days

Tracking: Once your order is dispatched, a tracking number will be provided via email, allowing you to monitor your package's journey.

Note: Shipping times may vary during peak periods or due to unforeseen circumstances such as customs delays.

Returns
Return Period: If you're not completely satisfied with your Moto Pillow, you can return it within 14 days of receipt for a full refund or exchange.
Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in the same packaging.

Process:
Contact Us: Email our customer support at hello@motopillow.com with your order number and reason for return.

Return Authorization: You'll receive a return authorization and instructions for sending your item back.


Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Inspection & Refund: Once we receive your return, we'll inspect it and process your refund within 5-7 business days.


Note: Personalized and custom-made items are non-returnable unless defective or incorrect.

Have questions? Feel free to reach out to our support team for assistance with shipping or returns.

Contact us